Ticket purchase terms

TUAN TU - TERMS
"Terms of the Online Booking"

Please read the following terms before using the online payment service. By accessing this part of the website, you are agreeing to our terms of use. These terms may change from time to time and you will be subject to the terms displayed from the time you read them.

01. Online payment program is applied for all lines of TUAN TU. Members of TUAN TU as well as visitors can make this payment. Registration to join TUAN TU Membership is completely free.

02. You can pay online up to 4 tickets per transaction.

03. TUAN TU does not accept refunds or changes for tickets during the holidays and New Year holidays have been paid successfully on the website TUAN TU. On a regular day, you are entitled to convert or cancel tickets only once before the bus runs 24 hours, fees 10% ticket cancellation. Therefore, we hope you to carefully check the ticket information before proceeding to confirm your booking and payment. Also, in the event that tickets are booked and paid online, no refunds will be made if you cancel the ride.
     
     - TUAN TU will only make a refund in the event that your account has been deducted, but our system does not recognize your booking, and you do not receive confirmation of your booking. success. At that time, please contact us via hotline 1900 636 607 or hotline 1900 636 607 for support.
     
     - After confirming the information provided by the customer about the unsuccessful transaction, the refund will have a different time depending on the type of bank account used by the customer. So we recommend that you should consider carefully before paying for tickets online.

04. After completing the online ticket payment, you will receive a confirmation letter from the email address (email) you provided. At the same time, we will also send a SMS (SMS) with a transaction code to your registered phone number.

     We are not responsible in case you enter incorrect email address, phone number and other personal information, resulting in failure to receive confirmation mail. So please check the correct information before making the payment. Note that this email and SMS are only for confirmation of ticket information after you have successfully booked your ticket. Therefore, we recommend that you read carefully the information about the trip, departure time and seats ... before completing the confirmation of all ticket information. Booking confirmation emails may go into your spam mail box, so please check them before contacting us.

     - After 30 minutes since you made a successful payment and still have not received any confirmation (via email or SMS), please contact us via hotline 1900 636 607 or hotline 1900 636 607 to Supported. If you do not contact, TUAN TU has fulfilled your obligations to you.

05. Please bring a confirmation letter containing transaction code to redeem your ticket at the offices of TUAN TU, at least 30 minutes before departure time to facilitate ticket collection. When picking up tickets at the ticket booth, TUAN TU staff need to check the information of presenting ID to prove the validity of the ticket, you need to present one of the photo identification documents such as: ID card Valid passport, driver's license, student's ID card and birth certificate (if you buy tickets for children) are valid for ticket collection.

06. By making payment via this website, you accept departure time, seat position ... that you have booked. You agree that, in the event of any change of the trip or force majeure, we reserve the right to refund any ticket from sales through this website or to carry out the transfer of tickets to you via another trip at your request in case we have space available.

07. TUAN TU (or a third party - an electronic payment gateway provider, or / and other signatories) will use special technologies to identify fraudulent activities on websites such as: Credit card fake credit ...

     Your acceptance of cooperation with TUAN TU's efforts is very necessary. You agree that TAN TUAN may terminate your access to and use of TUAN TU's website if you or another person acting on your behalf for any reason suspected of fraud or violation of this term.

08. TUAN TU will try our best to use every means and follow every possible way to keep all of your personal information safe, and we will also update the information regularly. the most exactly. This website has security technologies that ensure the protection of lost, misused or altered information.

     All transactions and card information used are okay